Privacy Policy

Gold Line Services ("we", "us") respects your privacy. This policy explains what information we collect when you use our website or request service, how we use it, and the choices you have.

1.Information we collect

When you schedule service, request a callback, or send us a message, we collect the information you give us:

• Your name, phone number, and email address
• Your service address, including city and ZIP code
• Details about the equipment and the problem, and any photos you upload
• The days and times you are available
• Anything else you choose to include in your message

We also receive basic technical information when you visit the site, such as your browser, device, pages viewed, and approximate location, through cookies and similar technologies.

2.How we use your information

• To schedule, confirm, and complete your service visit
• To call, text, or email you about your request or appointment
• To answer your questions and provide customer support
• To keep records of our work and warranty claims
• To understand how the site is used and to improve our website and advertising
• To protect against fraud, abuse, and security issues

3.Calls and text messages

By submitting a form on our site, you agree that we may contact you by phone, text message, or email about your request. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or by telling us when we call. Consent to receive marketing messages is not required to purchase our services.

4.Cookies, analytics, and advertising

We use Google tools, such as Google Ads and analytics tags, to measure visits and the performance of our advertising. These tools may use cookies to recognize your browser. You can block or delete cookies in your browser settings, and you can learn more about Google's practices in its own privacy policy. Blocking cookies will not stop you from scheduling service.

5.Who we share information with

We do not sell your personal information. We share it only as needed to run our business:

• Service providers that help us operate, such as email, spreadsheet, file-storage, hosting, and analytics tools (for example Google services)
• Our technicians, who need your name, address, and request details to complete your visit
• Legal and safety reasons, such as complying with the law or protecting our rights, customers, and employees
• A successor business, if Gold Line Services is sold or merged

6.Photos you upload

Photos you add to a request are used only to help us understand the problem and prepare for your visit. Please do not include people, documents, or other personal information in your photos.

7.How long we keep information

We keep your information for as long as needed to provide service, handle warranty and billing questions, meet legal and tax requirements, and resolve disputes. After that, we delete it or remove identifying details.

8.Security

We use reasonable measures to protect your information. No website or storage system is completely secure, so we cannot guarantee absolute security.

9.Your choices

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by using the contact details below. We will respond as required by applicable law. Some information may need to be kept for legal or warranty reasons.

10.Children

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13.

11.Links to other sites

Our site may link to other websites, such as Google reviews. We are not responsible for the privacy practices of other sites.

12.Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

13.Contact us

Questions about this policy or your information? Contact us:

Gold Line Services
Phone: {{phone}}
Email: {{email}}
Hours: Mon–Sat 8:00 AM – 9:00 PM